Hi Stephen, thank you for your feedback. We're sorry to hear the product didn’t meet your expectations this time.
We’re confident in our product’s ability to eliminate odour when used as directed, and as mentioned on our website, all our products are backed by a money-back guarantee. If you’d like to proceed with that or would prefer to chat further about your experience, please feel free to give us a call or follow the instructions for refunds on our website.
It also sounds like you may be dealing with multiple or long-standing stains, which can definitely require more than one treatment to fully resolve. In those cases, our Pet Cleanup Concentrate (1L) is often the better (and more economical) choice, as it makes up to 25L of solution and is ideal for widespread or repeated use. I'd be happy to send you a sample to try?
Thanks again for giving Odorex a try — we’d love to help if you decide to give it another go.